CADEMA Voice Agent
A Czech-speaking first line for inbound customer calls.
Czech-language customer workflow
- 01Incoming callTwilio / telephone forwarding
- 02Constrained answerKnown delivery information + Czech speech
- 03Human hand-offCustom quotes, uncertainty and exceptions
Inbound enquiries depended on a single person. Missed calls meant lost opportunities, while repetitive delivery questions interrupted other work.
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